8 PRINCIPLES OF QUALITY MANAGEMENT
In one of our video tutorial we talked in brief about Quality management principles, let’s see now what these principles are.
Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
- Organizational objectives are aligned with customer expectations
- Customer needs are understood throughout the organization
- Necessary skills and knowledge is available to meet and exceed customer expectation
- Improvements are integral part of organization’s day-to-day activities
Leadership: Leaders at all levels should establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.
- A clear vision of organization’s future is developed and communicated
- This vision should be translated into measurable goals
- Employees are involved in the realization of the goals
- Organization has motivated and competent employees
Engagement of people: Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.
- Employees contribute actively to the improvement of business strategy
- Employees are aware of and consider organizational goals as their own
- Employees are involved in decision-making and improvement of the processes
Process Approach: Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
- Processes ensure achievement of planned results and efficient use of resources
- Consistent emphasis on process orientation is given to reduce costs and prevent errors
System approach to management: Identifying, understanding and managing interrelated processes as a system, contributes to the organization’s effectiveness and efficiency in achieving its objectives.
- An extensive and ambitious business plan is developed, which combine functional and process aspects
- Sub-goals of individual processes are aligned with organizational goals
Continual Improvement: Successful organizations have an ongoing focus on improvement.
- Realistic, measurable and ambitious goals for improvement are set and necessary resources are provided
- Employees are involved in the process of continual improvement
Factual approach to decision-making: Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
- Company strategies are based on facts and information
- Relevant comparative data is taken into account, and more realistic and more ambitious goals can be pursued.
- Recognized methods for data analysis are used, results made available where appropriate.
- Company’s processes and system performance are optimized, taking into account data and information, improvement processes are managed and future problems are prevented
Mutually beneficial supplier relationship: For sustained success, an organization manages its relationships with interested parties, such as suppliers.
- Competitive advantage is increased through the development of strategic partnerships with suppliers
- More ambitious goals are developed by including suppliers in planning at an early stage
- Reliability, punctuality and error free compliance of incoming goods is ensured through improved relationships with suppliers
- Performance capability of suppliers is developed through training activities and joint efforts towards continuous improvement.
- ISO 9000-2005
- ISO Publication